THE PATIENTS' SATISFACTION OF EMERGENCY WARDS FUNCTION OF IMAM KHOMEINI EDUCATIONAL AND TREATMENT CENTER

Patient satisfaction plays an important role in healthcare process and certainly
reflects the quality of care. Evaluation of patients’ satisfaction helps discover problems and perform
necessary measures to improve this quality. The objective of this study was to determine the rate of
satisfaction of the emergency patients in Imam Khomeini Hospital at Urmia.
Material & Methods: This cross-sectional research was conducted on 500 patients admitted in the
emergency ward of Imam Khomeini hospital of Urmia. The data were gathered by a questionnaire and
were analyzed by SPSS-18 software.
Results: The findings showed that the highest percentage of satisfaction was related to physician
behaviors (81%), availability of medicines and medical equipment (78.6%) and attending physician’s
availability and late arrival at the emergency ward (69.4%).The lowest satisfaction was related to the
furniture in the waiting area of the emergency ward (50%), on-time presence of patient transporter
(24.4%) and the rapid and on-time acceptance (17.4%).
Conclusion: The findings of this study indicated that closer attention must be paid to the physical
space and emergency facilities, recruitment and manpower supply, ancillary facilities and also more
attempt is needed to reduce the waiting time for acceptance in the emergency ward