EVALUATION OF THE PATIENTS RIGHTS FASILITATOR FACTORS, WITH AN EMPHASIZE ON THE CHARTER OF PATIENTS' RIGHTS (A CASE STUDY OF NURSES' ATTITUDES IN PUBLIC HOSPITALS OF URMIA)

Respect for the dignity and rights of individuals is an integral part of health
services, and features of nationality, race, religion, age, gender, and even political or social
characteristics of patients cannot be determinant factors regarding their superiority over each other. On
the other hand, the number of factor that can affect promotion and health quality level of all members
of society are the development and correct treatment according to patients' rights charter which is
essential in their healthcare matters. The main aim of this study is to determine the level of respecting
for the patients based on their exact rights by the nurses, as well as determining factors which facilitate
their rights.
Materials & Methods: Compilation method (quantitative and qualitative) has been conducted in this
study. First, exploratory interview was performed on 30 nurses, then, data were gathered using a
questionnaire from a sample of 400 nurses in public hospitals of Urmia in 2014. At last, the results were
analyzed using factor analysis.
Results: The results obtained from factor analysis of present study showed that the existence of the
facilities and expertise, increasing number of staffs, reducing in patients number (increasing the number
of hospitals), patients' awareness of their rights when interacting with nurses, allocating sufficient time
for patient care, empowering administrative systems, patients' familiarity with the treatment system, not
using sub-forced in main treatment are the main factors facilitating patients' rights in Urmia city
hospitals. These factors can explain 54/60 % of the variance of patients' rights. In addition, respecting
the patients' right by nurses exactly equals to average (62.50 %).
Conclusion: Results of this study shows a need to pay more attention to governmental hospitals and
facilitator factors for patients' rights