THE EFFECT OF USING SBAR MODEL IN NURSING HANDOFF ON COMMUNICATION DIMENSION OF NURSING CARE FROM THE PATIENTS' VIEW

In health centers, regularly, the clinical data of patients were transmitted between
health care providers, such as nurses when changing their shifts. Effective hand over that effect the
program of patient care and patient safety depends on accurate patient identification, and aspects of his
care through effective communication between the staff and the patients. This study was performed with
the aim of determining the effect of using the SBAR model at the time of hand over on communication
dimension from quality of nursing care by the patient's view at the Gholipour Hospital in Bukan in1393.
Material & Methods: The objective of the study was determining the effect of using the SBAR model
at the time of hand over on communication dimension from quality of nursing care by the patient's view
at the Gholipour Hospital in Bukan, in 1393.
In this quasi-experimental study, 400 patients over 18 years who were discharged from medical and
surgical wards were selected. The inclusion criteria were being able to read and write, and not being
complete blind or deaf, and not having any case of death of relatives in the past few months, and not
being hospitalized in a psychiatric hospital, and not using any psychiatric drugs. In the period January
to March 1393, a standard questionnaire on the quality of nursing care before and after training SBAR
model to nurses was completed. Data were analyzed using SPSS version 16 and independent t-test.
Results: The optimal situation, and the ideal situation for the quality of nursing care in the
communication dimension in control group was 30/04 and 32/4, and it was 22/09 and 62/27 in the study
group, which shows a significant correlation between the two groups (P <0/001). The average score of
communication dimension in the control group was 19 with standard deviation of 9 after the
intervention. In the study group, it was 26 with standard deviation of 9. The independent t-test for the
two groups showed a significant difference in the two groups after the intervention (P <0/001).
Conclusion: The results showed that the transferring of the information in the format of a standard shift
handoff guideline like that of the SBAR model, has been effective on patients view about the quality of
nursing care in the communication dimension