EVALUATION OF THE MATERNAL SATISFACTION IN THE DELIVERY WARD FROM HEALTH SERVICES PROVIDED IN URMIA MOTAHARI HOSPITAL IN 2011

Midwifery provided cares can significantly reduce complications, and high
quality of care in the labor room are needed to satisfy health care takers. Therefore, this study aimed to
determine the satisfaction of mothers hospitalized in the delivery ward from provided health services
in Urmia Shahid Motahari hospital.
Material & Methods: This cross-sectional study implemented on 165 women hospitalized in Motahari
delivery ward, who were randomly selected. The first part of the questionnaire is related to the
demographic information, and the second section included 5 sections of the physicians' satisfaction,
midwives, environment services, transfer to ward services, and services that provided by Midwifery
ward personnel. The data were analyzed by SPSS-16.
Result: The mean age of participants was 24.12±6.53years, most of the participants (52.1%) were
under diploma, and 51.5% were emergency hospitalized patients, and 50.3% were nulliparous. Client's
satisfaction of services provided by physicians was 69.7%, midwives 77%, environmental services
54.5%, and transfer to ward 78.2%. Survey of individual and social information in relationship with
satisfaction chi-square tests showed a significant relationship between the degree of satisfaction from
the hospital environment services with duration of hospitalization and education (p-value<0.005).
Conclusion: Client's satisfaction of services provided by physicians, midwives and transfer services
was good, but in the postpartum period, the satisfaction level was medium that requires further
investigation and intervention