ASSESSMENT OF HOSPITAL INFORMATION SYSTEMS SUCCESS IN HOSPITALS OF URMIA UNIVERSITY OF MEDICAL SCIENCES BASED ON THE MODEL ADJUSTED DELONE AND MCLEAN

Given the multiplicity of successful information systems and the existence of
different stakeholders, DeLone and McLean systems have been widely adopted by other researchers
as a comprehensive model for assessing information systems. The aim of this study was to determine
the success of HIS in the hospitals of Urmia University of Medical Sciences based on the adjusted
DeLone - McLean model.
Materials & Methods: This is a descriptive - cross sectional study which was conducted in 2014.The
study population consisted of 180 HIS users (from different types of jobs including physicians,
nurses, paraclinical and HIM staffs) from Teaching Hospitals affiliated to Urmia University of
Medical Sciences. Data were collected using a self-structured questionnaire which was estimated as
both reliable and valid. The data were analyzed by SPSS using software descriptive statistics and
analytical statistics (t-test and chi-square).
Results: HIS highest success rate based on three criteria related to the quality of system (3.11), and
the lowest rate related to the information quality (2.78). The tests result showed that none of the three
criteria (system quality, information quality and service quality) was satisfactory (P < 0.05).
Conclusion: According to the survey results, to improve the system quality, it seems necessary to
make the system user friendly, to speed up the data entry, to improve usability and flexibility of HIS.
Also to increase the quality of information, the comprehensiveness, accuracy, and appropriateness of
the reports should be improved. Using advanced hardware, equipment and support services will result
in the users complete satisfaction.