PATIENT SATISFACTION OF EMERGENCY MEDICAL SERVICES IN ABADAN AND KHORRAMSHAHR HOSPITALS, 2009

Tahery, N and Khazni, S and Cheraghian, B and Feraidoonimoghadam, M (2011) PATIENT SATISFACTION OF EMERGENCY MEDICAL SERVICES IN ABADAN AND KHORRAMSHAHR HOSPITALS, 2009. The Journal of Urmia Nursing and Midwifery Faculty, 8 (4). pp. 204-211.

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Abstract

Patient satisfaction is a concept that today has gained high importance in medical care. Some experts believe that it is impossible to improve business processes and hospital quality regardless of patients’ needs, expectations, and satisfaction. Therefore, this study was carried out to determine satisfaction rate of emergency medical services in hospitals of Abadan and Khorramshahr. Materials & Methods: This descriptive study used a two-section self made questionnaire that was filled by 1152 patients referring to emergency departments in Abadan and Khorramshahr. The data were analyzed using SPSS. Results: The results showed that 50.05% of the studied samples were men, 68.2% single, 74.4% had insurance, and 63.5 % had a history of hospitalization. Among the demographic and contextual variables, there was statistically meaningful relationship between satisfaction and age (p <0.001), history of hospitalization (p <0.001), cause of hospitalization (p <0.001) and the structure of hospital. Conclusion: Patients’ satisfaction of emergency medical services in hospitals was very desirable and dissatisfaction mostly belonged to hospital structure

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