THE EVALUATION OF QUALITY IN PROVIDING MAIN AND COMPLEMENTARY INSURANCE SERVICES FROM INPATIENTS ' POINT OF VIEW IN KASHAN HOSPITALS: 2008

Insurance, in economics, is a form of risk management primarily used to hedge
against the risk of a contingent loss. Insurance is defined as the equitable transfer of the risk of a loss,
from one entity to another, in exchange for a premium, and can be thought of as a guaranteed and
known small loss to prevent a large, possibly devastating loss. In fact, the final goal of improvement
of insurance systems and methods is achievement to expansive development.
Materials & Methods: This is a cross-sectional study in which 328 inpatients participated. The data
were collected by a questionnaire including two parts related to the main and complementary
insurances. Then the data were analyzed through descriptive and analytic statistics such as percentage,
means, SD, and chi square test using SPSS.
Results: The findings showed that the inpatients were satisfied from the main and complementary
insurances and there was a significant correlation between satisfaction and personal factors such as sex
and qualification (p>0/05).
Conclusion: Regarding the present problems it is essential to improve payment service of providers
and plan the integrated information system. In addition, it is necessary for the Ministry of Health Care
to insure equity to health services.