Psychosocial Stressors and Job Performance among Bank Employees: An Integrated Model

Bank employees, due to the nature of their work experience have high levels of job stress. One of the
outcomes of stress is its impact on job performance. This study was conducted to investigate the relationship
between the psychosocial stressors and job performance among bank employees in one of the banking centers
of the state. This cross-sectional study was conducted among bank employees of west Azerbaijan; 2014. All
bank employees participated in this study. The general Nordic questionnaire (QPS Nordic) and human
resource productivity questionnaire were used for data collection. The correlation coefficient and regression
models were used to examine the relationship between job stress and their scales as an independent variable
and performance as a dependent variable. In order to analyze further, structural equation models were used.
The results suggested that prevalence of stress among bank employees was in average level (46.6%). There
was negative and significant relationship between stress in "task", "social and organizational" levels and job
performance. Among the scales of social and organizational levels, the two scales of organizational culture
and leadership revealed negative and significant relationships with job performance (P<0.01). A socioorganizational domain can be considered as the main cause of loss of productivity. Hence, measures were
suggested towards making further attempts to control the psychosocial factors in workplaces and avoid
performance deterioration, particularly in organizational culture and leadership