COMPARISON OF COMMUNICATION BARRIERS FROM NURSES’ AND ELDERLY PATIENTS’ POINT OF VIEW AT URMIA EDUCATIONAL HOSPITALS

Khezerloo, S and Feizi, A (2018) COMPARISON OF COMMUNICATION BARRIERS FROM NURSES’ AND ELDERLY PATIENTS’ POINT OF VIEW AT URMIA EDUCATIONAL HOSPITALS. The J Urmia Nurs Midwifery Fac, 16 (4). pp. 286-294.

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Abstract

Effective communication with elderly patient is essential in nursing process that is important in satisfying the patient, achieving satisfactory therapeutic outcomes, and motivating the patients comply with the recommended regimen. The aim of this study was to determine and compare the viewpoints of nurses and elderly patients regarding communication barriers in Urmia Imam Khomeini Hospital. Materials & Methods: The Sample of this descriptive cross-sectional study was consisted of 100 nurses and 100 elderly patients admitted to the internal and surgical wards of Imam Khomeini Hospital in Urmia from April to July 2017. The data gathering tool was a three-part questionnaire that evaluated communication barriers in three domains of nurse related barriers, elderly patient related barriers and environmental related barriers. Data were analyzed by SPSS software using descriptive statistics and independent sample t-test. Results: The average age of nurses and the elderly were 28.36 ± 4.63 and 68.12 ± 2.23 years, respectively. The most important nurse related barriers were nurse’s fatigue and inattention of nurse from the view point of nurses and elderly, respectively. The most important elderly related barrier were impatience of patient and not trusting the nurse from the view point of nurses and elderly, respectively. Finally the most important environment related barrier from nurses and patients points of views was heavy workload. There was a significant differences between ten nurse related barriers, five elderly patient related barriers and three environment related barriers. The comparison of the average of communication barriers was significant from the viewpoints of nurses and patients, and nurses had given higher points than patients. Conclusion: According to the results of this study, most of the identified barriers related to nursing and elderly patients which prevented effective communication were due to the weakness of communication skills of nurses and the lack of knowledge of physiological problems of the elderly, which can be solved by conducting training courses. Environment and working conditions barriers should be considered by the hospital authorities and appropriate measures should be taken to solve them

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