Quality of Dormitory Services in Urmia University of Medical Science: Female Student's Perceptions

Accommodation as one of the necessities of life during studying is important. This study aimed to
assess the quality of residential services from the perspective of female students in dormitories of Urmia University
of Medical Sciences. This descriptive cross-sectional study was conducted in 20 the stratified 13. The sample size
was determined 320 female students. Respondents between dormitories specified with the stratified random
sampling method, and in dormitories even rooms were selected randomly. Data were collected using a
questionnaire. Data analysis was performed using descriptive statistics and Independent T test, One-way analysis of
variance and Pearson correlation coefficient. Questionnaire completion rate was 93%. Of total respondents, 219
persons (73.8%) were in the age group 21-25. Quality of dormitory services in view of 74% students (230 people)
was average or good. The total mean score of quality of dormitory services were 2.18 ± 0.72. One-way analysis of
variance showed that the mean scores of service quality, were significantly different among three dormitories
(f=10.982, P=0.000). Pearson test showed the positive correlation among mean scores of five dimensions together
and with the overall quality of services (P< 0.05). The quality of residential services at the Urmia University of
Medical Sciences was acceptable and satisfactory. The remarkable point for those responsible, were maintaining
the quality of services in dormitories and planning to higher quality of service, which will be operational by getting
feedback from students, and policy making based on.