BARRIERS TO ESTABLISHING EFFECTIVE COMMUNICATION BETWEEN NURSE AND PATIENT ACCORDING TO NURSING STUDENTS' VIEWPOINTS URMIA NURSING AND MIDWIFERY FACULTY

Effective communication between nurse and patient creates a positive
relationship throughout the care process. Various factors affect the communication between the nurse
and patient, and some of them prevent effective communication with the patient. Identifying these
barriers will help nurses recognize the factors that prevent effective communicate with the patient.
Therefore, the aim of this study was to investigate the barriers of nurse-patient communication between
nursing students.
Materials & Methods: In this descriptive-cross sectional study, the sample size includes 136 nursing
students of Urmia Nursing and Midwifery Faculty. Data were collected through a barriers to effective
communication between nurses- patients questionnaire. The first part of the questionnaire consisted of
questions about the demographic characteristics and the second part included five-point Likert scale
questions concerning the viewpoint of nurses. Data were analyzed using SPSS software and descriptive
and inferential statistics.
Results: The results of this study showed that the mean age of students was 23.31 ± 4.43. The range of
occupational features with a mean of 3.62 ± 1. 1 was the highest and the clinical conditions of the patient
with an average score of 3.7 ± 1/3 were the lowest. The average score for the presence of barriers
was3.35 ±1.1, indicating that the score was moderate to high (average of2.5), and the barriers of
communication between the nurse and the patient were strong from the viewpoint of the students.
Conclusion: Occupational factors have the greatest impact on barriers to effective communication.
Educational and therapeutic departments should reduce or minimize these factors in order to improve
this relationship and ultimately improve the quality of nursing education.