THE PERCEPTION OF HOSPIYAL INPATIENTS FROM CURRENT STATUS AND EXPECTATION STATUS OF OBSERVANCE ABOUT PATIENT’S RIGHTS

Jabraeili, M and Tymori, M and Gasemi, F and Gasemzadeh, N and Rahimi, B and Safdari, R (2013) THE PERCEPTION OF HOSPIYAL INPATIENTS FROM CURRENT STATUS AND EXPECTATION STATUS OF OBSERVANCE ABOUT PATIENT’S RIGHTS. The Journal of Urmia Nursing and Midwifery Faculty, 11 (3). pp. 219-224.

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Abstract

Increasing advances in medical sciences context, and also increase knowledge and expectations of clients caused healthcare organizations turn to client-based and competitive environment. This organizations increased endeavor to meet the requirement and high expectations of patients. Patients have the right expectations that exist in effective patient care centers. In the health system of many countries in the world, rights are defined for patients to be observed by health providers essentially. The aim of this study was to determine the gap between current status and the expectation status based on observance by patients in Urmia. Materials & Methods: This was a descriptive cross-sectional study conducted in 2012. The study sample consisted of 385 inpatients from training centers of Urmia University of Medical Sciences. Data collected by using a questionnaire that reliability and validity of which had been measured by specialists, and by internal consistency method respectively. Collected data were analyzed by SPSS software for both descriptive statistics and analytical statistics (t-test and chi-square). Result: The result showed that the expectations of patients in 5 dimensions of patient’s rights are more than current status. From observance point of view about patient’s rights, maximum mean of gaping related to the received complete information (- 1/63), and also minimum mean of gaping related to the confidentiality and privacy (- 0/36). Correlation analysis showed that a meaningful correlation existed in all dimensions of patient’s rights between current status and expectation status (p <0/05). Conclusion: In general the observance about patient’s rights was lesser than their expectation in the studied hospitals. So the hospitals must implement education in service for healthcare providers to increase their professional- ethics responsiveness. They should also prospect appropriate processes to release adequate information to their patients, and participate them in care decisions

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