THE EFFECT OF DELIVERY NURSING SHIFT AT BEDSIDE WITH PATIENT’S PARTNERSHIP ON PATIENTS’ SATISFACTION AND NURSES’ SATISFACTION , CLINICAL TRIAL, QUASIEXPERIMENTAL STUDY

Shift-to-Shift Handoff is a strong tool for transferring information about patients’
status and their caring plans. Any disruption of this process can be a precursor to serious error, poor
communication in work environment. Bedside shift-to-shift hand off with patient’s cooperation allows
the nurses to see and patient, ask questions of the patient and previous nurse and receive instant feedback
on questions. This study aimed to determine the impact of bedside nurse-to nurse hand off with patients’
cooperation on patients and nurses’ satisfaction.
Materials & Methods: In this clinical trial, quasi-experimental study in 2015, 90 patients and 12 nurses
of Intensive Care Unit of Amir-al-Momenin Hospital affiliated to Golestan University of Medical
Sciences were participated. The sampling methods for patients and nurses were census respectively.
Patients and nurses’ satisfaction before and after the intervention (shift-to-shift hand off with patients
partnership), were evaluated by valid and reliable self-designed patients and nurses’ satisfaction’s
questionnaires.
Results: The mean and standard deviation of total score of patients’ satisfaction before and after the
intervention were 59.66±5.64 and 67.06 ± 5.06 respectively (P<0.001). The mean of nurses’ satisfaction
from 81.66±7.43 (before intervention) increased to 93.08± 59.91 after intervention (P<0.002). In both
groups revealed a significant difference.
Conclusion: Shift-to-shift hand off with patients’ participation increased the patients and nurses’
satisfaction.