STUDY THE PERFORMANCE OF NURSES COMMUNICATION WITH PATIENTS IN SPECIAL EDUCATION AND NON-TEACHING HOSPITAL, URMIA

Acceptable communication performance is essential for safe, effective, and
suitable care. Proper communication is essential for data collection, diagnosis, treatment and patient
education. This study aimed to determine the communication function of nurses with patients in
critical unit of educational and non educational hospitals in Urmia.
Materials & Methods: This descriptive-analytical study was carried out with census sampling method
with participation of 167 nurses working in Urmia city critical unit. Data were gathered using nurse
communication function with patient questionnaire. The data were analyzed using descriptive
statistical testes and spearman coefficient and independent T test.
Result: The average score of nurse communication with critical patients was 91.64 from 105, in other
words, nurses working in critical unit of Urmia city evaluated their function about communication
with patients in good level. A result of this study showed verbal communication of nurses working in
non-educational hospitals was better than nurses working in educational hospitals, as respect, non
verbal communication of nurses working in educational hospitals was better than nurses working in
non educational hospitals and had a significant difference (p=0.012).
Conclusion: Appropriate communication of nurses with patients in critical unit, reduce anxiety of
patients and improves their treatment process. Although nurses evaluated themselves in a good level
of relationship with patients of critical parts but it is important to improve nurses’ education about
communication skills