Explaining the Relationship between Psychosocial Stress and Job Performance in Banking Industry Based on an Integrated Model

The aim of the present study was to examine the effect of different levels
of psychosocial stress on job performance based on an integrated model among bank
employees. According to this model, the causal relationships between the variables and
direct and indirect effects of job stressors and their different levels on job performance
are considerable.
Methods: The integrated model of this study was presented based on integration of theory
models and past research. Data were collected from bank employees to test the proposed
models. The General Nordic Questionnaire and Human Resource Productivity
Questionnaire were used for data collection. Different path models were developed and
the goodness-of-fit of them was evaluated. Regression analysis by the forward method
and t-test were used to examine the relationship between the variables. P value less than
0.05 was considered significance.
Results: The results the study showed a positive and direct relationship between stress in
the socio-organizational level and task level with perceived stress of the employees.
Among the scales in the socio-organizational level, organizational culture and leadership
showed highly negative and significant relationships with job performance.
Conclusions: This study shows that the relationship between psychosocial stress and job
performance can be achieved more accurate by using the model in similar population with
the same demographic characteristics